FAQ
HOW DO I CHECK THE STATUS OF MY ORDER?
You will receive an email and/or text message confirming your order upon order completion . You will also receive a shipment confirmation and tracking number via email and/or text message once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We ship international orders via DHL and FedEx. Average delivery time is 6-9 business days, but could take longer depending on your country's customs process. This is outside of our control and the shipping carrier. With DHL, once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and DHL tracking may stop updating. If it's been more than 5 weeks, contact us and we will help track down your order. Please note that certain countries may apply tariffs after the package is accepted. We recommend checking with your local post office to find out if that applies to you as MityMix does not cover customs fees, import duties, taxes or other charges.
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